Terms and Conditions

General Terms and Conditions (GTC)

1. Scope of Application

The following General Terms and Conditions (GTC) apply to all orders placed through our online shop bananass.de.

Our offer is exclusively directed at consumers within the meaning of § 13 BGB (German Civil Code).

2. Contracting Party, Conclusion of Contract

The purchase contract is concluded with:

Nolen UG
Am Kronbügl 4
93164 Laaber
Germany

Represented by the Managing Director:
Balázs Zsikó

The presentation of products in the online shop does not constitute a legally binding offer, but an non-binding online catalog.

You can initially place products in the shopping cart without obligation and correct your entries at any time before submitting your order.

By clicking the order button, you submit a binding offer to purchase the goods contained in the shopping cart.

The confirmation of receipt of your order will be sent by e-mail immediately after the order is placed.

The contract is concluded as soon as we confirm your order with a declaration of acceptance by e-mail or ship the goods.

3. Contract Language, Storage of Contract Text

The contract language is German.

We store the contract text and send you the order data and these GTC by e-mail.

The contract text can be viewed in the customer account, provided a customer account has been created.

4. Delivery Conditions

4.1 Shipping Area

We currently deliver exclusively within Germany.

4.2 Shipping Costs

For orders over €79, delivery is free of charge.

The applicable shipping costs will be displayed to the customer in the ordering process before the order is completed.

4.3 Delivery Times

Standard delivery time is usually 1–3 business days.

Depending on the product, delivery time may vary between 3 and 5 business days.

The stated delivery times apply, unless otherwise specified in the respective product description.

4.4 Shipping Method

Delivery is exclusively by shipping to the delivery address specified by the customer.

Self-collection is not possible.

4.5 Partial Deliveries

If reasonable partial deliveries are necessary, we reserve the right to deliver orders in multiple shipments. The customer will not incur additional shipping costs as a result.

5. Payment

Various secure payment methods are available in our shop.

The currently available payment methods will be displayed to you during the ordering process.

All prices are total prices including statutory VAT.

6. Retention of Title

The delivered goods remain our property until full payment.

7. Right of Withdrawal, Warranty and Voluntary Returns

7.1 Statutory Right of Withdrawal

Consumers are entitled to a statutory right of withdrawal of 14 days in accordance with the separate withdrawal policy.

The voluntary right of return described below does not affect the statutory right of withdrawal.

7.2 Statutory Warranty

The statutory liability for defects applies.

7.3 Extended Return Option (100 Days)

In addition to the statutory right of withdrawal, we voluntarily offer you an extended return option of up to 100 days.

Our goal is to provide you with a safe and trustworthy shopping experience.

The prerequisite for exercising this voluntary return option is that the goods are in an unused and original packaged condition.

7.4 Exclusion for Hygiene Articles

According to § 312g (2) No. 3 BGB, there is no right of withdrawal for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

This applies in particular to certain erotic and intimate products.

8. Discretion and Trust

Your privacy is our highest priority.

We guarantee:

discreet shipping without any indication of the content of the shipment,
secure processing of your personal data,
secure and encrypted payment processes.

9. Dispute Resolution

The European Commission provides a platform for online dispute resolution (OS):

https://ec.europa.eu/consumers/odr/

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Status: June 2026